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Download Responsible Gaming

BETMIDAS is here to provide an excellent and enjoyable gaming experience and recognize our responsibility in preventing problematic activity. We advise all players to take into account the following, and not game irresponsibly:

  1. Play for entertainment, not to make money.
  2. Avoid chasing losses.
  3. Establish limits for yourself.
  4. Do not let gambling interfere with your daily responsibilities.
  5. Never gamble unless you can cover losses.
  6. Take breaks.

See the below questions. If your answer to the majority of them is “YES”, we advise you take action to prevent gambling from negatively impacting your life:

  1. Does gambling affect your work?
  2. Has gambling caused arguments with family/friends?
  3. Do you always return to win back your losses?
  4. Have you borrowed money to gamble?
  5. Do you see gambling as a source of income?
  6. Do you find it difficult to limit your gambling?

 

What to do?

Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:

 

Underage gambling

Players must be of legal gambling age in their jurisdiction (at least 18+) in order to play at hotspotbet.com. It is their responsibility to be aware of the age restriction where they reside and play, and to confirm their legitimacy when creating an account at hotspotbet.com. We also advise parents to do the following:

  • Password protect computer, mobile, and/or tablet.
  • Do not leave device unattended when logged into your account.
  • Make sure all account details and credit cards are inaccessible to children.
  • Do not save passwords on your computer, write them down and keep somewhere out of reach.
  • Download filtering software (e.g. Net Nanny) to prevent minors from accessing inappropriate sites.

Recreational activity

The Site and services are created solely for recreational, entertainment purposes. We are committed to ensuring that players have the ability to manage or limit their gambling on the Site. If gambling is negatively affecting professional or personal life, please refer to the resources available here for advice or assistance.

Self-Managed Control Limits

We maintain processes for managing your deposits on the Website, you may request at any time the history of your deposits and withdrawals on the Website, and we will send you the current information available on our Website. Any kind of increase in the deposit or withdrawal limit will depend on the approval of our team and must be consulted through our Chat.

Account Closure due to Gambling Problems

You have the option to deactivate your account and self-exclude if you think you have gambling problems. When you contact our Customer Service team to request an account closure, you must provide your security details and you must make it clear that you are requesting an account closure due to game issues or a self-exclusion. This is to ensure that such requests are different from account freeze requests. If you have requested that your account be closed as a result of realizing that you may or do have problems with the game, your account will be permanently closed, with no possibility of reactivation.

Temporarily set the limit to zero / "Cool down"

You have the option to temporarily deactivate the account for any reason and request that it be reopened for the period specified in your request. This request must be made with our Customer Service team, in which you must state the reason, security details and also the period of your interruption. Deactivations are not definitive and keep your actual balance frozen on your own account, and if there is any active bonus, it may expire during the period your account is frozen, and the reactivated bonus will not be refunded. To reactivate the account, the request must also be made through our Customer Service. If our system detects possible patterns related to betting control, we may discontinue your participation on our website, leaving your account deactivated for a longer period of time or even permanently, depending on our internal analysis. This period will be determined and reported by our Team. The period of time of freezing or permanent closure will allow the player and the website to rethink their participation in the games.

Offensive or defamatory language

We value the good use of the platform and our services, using clear, objective and friendly language in our communications. We will not tolerate inappropriate and offensive language in any means of communication that the player comes into contact with the company, for example, chat, email, phone, etc. Also, you do not have the right to defame HotSpotBet or Mtech Ventures B.V. using inside information or even false opinions about any product or service, using any media or external websites. This type of behavior is completely unacceptable, being subject to cancellation or freezing of the account, and any future relationship may be interrupted. If we detect the use of offensive language in our communications or the player is defaming the brand or service provided by HotSpotBet or Mtech Ventures B.V., we reserve the right not to compensate or refund any amount upon cancellation / freezing the account.